Overview
Solitaire Trans Logistics ("we", "us", "our") operates from Plot No. 246, Steel Market Complex, Kalamboli, Navi Mumbai — 410218, and provides steel & heavy freight transport, crane hire, warehousing and related logistics services. This Privacy Policy explains what information we collect when you visit our website, call our dispatch desk, or message us on WhatsApp, how we use it, and the choices available to you.
By submitting a quote request, calling us, or messaging our dispatch desk, you agree to the collection and use of information as described here. If you do not agree with this policy, please do not submit your details through the site.
Information We Collect
We collect information in a few ways:
- Quote / enquiry form: name, phone number, pickup and destination details, cargo type, tonnage, and any message you choose to add.
- Phone & WhatsApp: when you call or message our dispatch desk, we may note your number, the cargo details discussed, and the outcome of the enquiry for dispatch and follow-up purposes.
- Automatically collected data: standard technical information such as browser type, device type, pages visited and approximate location (derived from IP address), collected through normal website operation and hosting logs.
We do not knowingly collect sensitive personal information such as financial account numbers, government ID numbers, or health data through this website.
How We Use It
We use the information you provide to:
- Respond to quote requests and provide freight, crane hire, or warehousing rates.
- Plan vehicle allocation, loading slots, and route/permit arrangements for confirmed bookings.
- Send trip updates, e-POD (proof of delivery), and dispatch confirmations via WhatsApp or phone.
- Maintain records for accounting, invoicing, and service quality.
- Improve our website and services based on general usage patterns.
We do not use your information for automated decision-making that produces legal or similarly significant effects.
Sharing & Disclosure
We do not sell your personal information. We may share limited details with:
- Attached fleet partners and vetted transporters when a booking requires all-India placement beyond our own fleet, solely to fulfil the movement of your cargo.
- Service providers who help us operate the website, hosting, or communication tools (for example, our web hosting provider), under obligations to protect the data.
- Authorities where required by law, regulation, legal process, or to protect the rights, property, or safety of Solitaire Trans Logistics, our customers, or others.
WhatsApp & Calls
Our WhatsApp dispatch button opens a chat with our business number using WhatsApp's own platform. Messages you send us over WhatsApp are subject to WhatsApp's own privacy policy in addition to this one. We use WhatsApp only to coordinate quotes, dispatch updates, and proof-of-delivery — not for marketing without your consent.
Cookies & Tracking
Our website may use minimal, functional cookies or local storage to remember basic preferences (such as whether the mobile menu was open) and to load embedded content like maps. We do not use third-party advertising trackers. If this changes, we will update this section.
Data Retention
We retain quote and booking-related information for as long as reasonably necessary to fulfil the purposes described above, meet accounting/tax requirements, and resolve any disputes. Enquiry details for bookings that do not proceed are retained for a limited period and then deleted or anonymised.
Security
We take reasonable technical and organisational measures to protect the information you share with us. However, no method of transmission over the internet or phone network is 100% secure, and we cannot guarantee absolute security.
Your Choices
You may ask us to:
- Confirm what information we hold about you.
- Correct inaccurate details.
- Delete your enquiry information, where we are not required to retain it for legal or accounting reasons.
- Stop receiving non-essential WhatsApp or phone communication from us.
Children's Privacy
Our services are intended for business use by adults arranging freight, crane hire, or warehousing. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, reach out to our dispatch desk:
- Address: Plot No. 246, Steel Market Complex, Kalamboli, Navi Mumbai — 410218
- Phone: +91 93223 29287 / +91 93219 30329
- Hours: Mon–Sat, 09:00–19:00 IST