Acceptance of Terms
These Terms of Service ("Terms") govern your use of the Solitaire Trans Logistics website and your engagement of our steel & heavy freight transport, crane hire, warehousing, and related logistics services ("Services"). By browsing this website, submitting a quote request, or booking any Service with us, you agree to be bound by these Terms. If you are booking on behalf of a company, you confirm you have authority to bind that company to these Terms.
Our Services
Solitaire Trans Logistics, operating from Plot No. 246, Steel Market Complex, Kalamboli, Navi Mumbai — 410218, provides:
- Steel coil, sheet, TMT, and structural transport on cradle and standard trailers.
- Full Truck Load (FTL) dispatch on scheduled and on-demand corridors.
- Mobile crane and hoisting support for loading, unloading, and erection.
- Open and covered warehousing / yard storage with forklift handling.
- Project and over-dimensional (ODC) cargo movement, including permits and route survey.
- Scheduled distribution and last-mile delivery to fabricators and sites.
Service availability, vehicle type, and turnaround times described on our website are indicative and confirmed at the time of booking based on cargo, route, and current fleet availability.
Quotes & Bookings
Rates quoted over phone, WhatsApp, or through our website enquiry form are estimates based on the information you provide (cargo type, tonnage, origin, destination, and any special handling needs). Final rates are confirmed once cargo details, exact weight, dimensions, and route are verified. A booking is considered confirmed only when our dispatch desk verbally or in writing (including WhatsApp) confirms the vehicle, rate, and loading slot — not merely upon submission of an enquiry form.
You are responsible for providing accurate cargo details (weight, dimensions, nature of goods, hazard classification if any). Inaccurate information may result in re-quoting, delay, or refusal of carriage.
Pricing & Payment
Freight, crane hire, and warehousing charges are as agreed at the time of booking confirmation. Unless otherwise agreed in writing, payment terms, applicable taxes, detention/demurrage charges, and any advance payment requirements will be communicated at booking and are payable as invoiced. Charges for waiting time, additional loading/unloading, or route changes requested after dispatch may apply in addition to the quoted rate.
Cargo, Cranes & Handling
You confirm that any cargo tendered for transport, storage, or crane handling is lawfully owned or controlled by you, accurately described, properly packed, and — where applicable — correctly labelled for hazard or handling requirements. We reserve the right to refuse cargo that we reasonably believe is unsafe, improperly described, or unlawful to carry.
Crane and rigging operations are carried out by trained personnel following standard lifting protocols. Site-specific hazards, ground conditions, or access restrictions must be disclosed to us before the lift is scheduled.
Delays & Force Majeure
While we commit to the turnaround times communicated at booking, transport and crane operations can be affected by traffic, weather, strikes, regulatory checks, weighbridge or permit processing, and other circumstances beyond our reasonable control ("Force Majeure Events"). We are not liable for delays or failures to perform caused by Force Majeure Events, though we will make reasonable efforts to keep you informed via WhatsApp or phone.
Liability & Insurance
We handle all cargo with reasonable care in accordance with standard industry practice, including certified lashing protocols for coil and sheet transport. Unless a specific transit insurance arrangement has been agreed in writing, our liability for loss or damage to cargo is limited as customary in the road transport and logistics industry, and you are encouraged to arrange your own transit insurance for high-value or sensitive consignments — we can assist in coordinating this on request.
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses (such as loss of business, loss of contracts, or loss of profit) arising from delay, damage, or service interruption.
Claims Procedure
Any claim for loss, shortage, or damage to cargo must be reported to our dispatch desk in writing (WhatsApp or phone followed by written confirmation) within 48 hours of delivery, along with supporting documentation such as the proof of delivery (e-POD), photographs, and relevant invoices. Claims reported outside this window may not be processed.
Website Use
You agree to use this website only for lawful purposes connected to enquiring about or booking our Services. You must not attempt to disrupt the website, submit false enquiry details, or use the site to transmit unlawful, abusive, or harmful content.
Intellectual Property
All content on this website — including text, graphics, logos, and design — is the property of Solitaire Trans Logistics or its licensors and is protected by applicable intellectual property laws. You may not reproduce, copy, or redistribute this content without our prior written consent, except for personal, non-commercial reference.
Suspension & Termination
We reserve the right to decline, suspend, or terminate any booking or ongoing service arrangement where cargo, payment, site conditions, or conduct pose a safety, legal, or commercial risk, with notice where reasonably practicable.
Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or our Services shall be subject to the exclusive jurisdiction of the courts at Navi Mumbai, Maharashtra.
Changes to These Terms
We may revise these Terms from time to time to reflect changes in our operations or legal requirements. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or Services after changes are posted constitutes acceptance of the updated Terms.
Contact Us
For questions about these Terms or an active booking, contact our dispatch desk:
- Address: Plot No. 246, Steel Market Complex, Kalamboli, Navi Mumbai — 410218
- Phone: +91 93223 29287 / +91 93219 30329
- Hours: Mon–Sat, 09:00–19:00 IST